FAQs

Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Here you'll find quick answers to the most common questions about orders, shipping, returns, and products. If you don’t find what you’re looking for, feel free to contact our support team — we’re always happy to help.

1. How can I place an order?

Simply browse our collections, choose the products you love, and click “Add to Cart.” When you’re ready, proceed to checkout and follow the on-screen instructions to complete your order securely.

2. Do I need an account to order?

No, you can place an order as a guest. However, creating an account allows you to track orders, view order history, and receive exclusive offers.

3. What payment methods do you accept?

We accept secure online payments through major credit/debit cards, PayPal, and other local payment options (depending on your region). All payments are processed securely through encrypted checkout.

4. How do I know my order was successful?

After placing your order, you’ll receive an email confirmation with your order number and summary. Once your order is shipped, you’ll get a tracking link to follow its delivery status.

5. How long will delivery take?

Delivery times vary by location. Typically, orders are processed within 1–3 business days and delivered within 5–10 business days. You’ll receive tracking details once your order is dispatched.

6. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and times depend on the destination and will be calculated at checkout.

7. Can I change or cancel my order?

We process orders quickly, but if you need to make a change or cancellation, please contact us within 12 hours of placing your order. Once shipped, orders can no longer be modified.

8. What is your return and refund policy?

We offer a hassle-free return policy. If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Visit our Refund & Return Policy page for full details.

9. How can I track my order?

Once your order is shipped, we’ll send you a tracking link via email or SMS. You can also track your order directly from our Order Tracking page.

10. What should I do if my order hasn’t arrived?

Please check your tracking link for updates first. If your package is delayed or lost, contact our support team, and we’ll resolve it promptly.

11. Are your products authentic?

Yes. We source all our products directly from verified manufacturers or authorized distributors. Each item is carefully checked to ensure authenticity and quality before delivery.

12. How can I contact customer support?

You can reach us via email at support@shopemara.com or by phone at +1 (360) 743-8095. You can also use our Contact Us form for quick assistance.

13. Do you offer wholesale or bulk orders?

Yes, we do. For wholesale inquiries or bulk orders, please contact us directly with your requirements, and we’ll provide a custom quote.

14. How can I stay updated on new arrivals or offers?

Subscribe to our newsletter or follow us on social media to stay updated on new product launches, exclusive discounts, and seasonal promotions.

Still have questions? Contact our team anytime at support@shopemara.com — we’re here to help!